Customer Support

At Etisal, we're committed to providing you with exceptional customer support to ensure you get the most out of our telecommunications services. Our dedicated team is here to assist you with any questions or concerns you may have.

24/7 Technical Assistance

Our expert technical support team is available round the clock to help you resolve any issues with your Etisal services. Whether you're experiencing connectivity problems, need help setting up your devices, or have questions about our network, we're here to provide prompt and efficient assistance.

Etisal technical support representative assisting a customer over the phone in a modern call center environment

Billing Inquiries

Our billing specialists are ready to help you understand your Etisal invoice, explain our tariffs, and address any billing-related questions. We strive to make our billing process transparent and straightforward, ensuring you have a clear understanding of your charges and available payment options.

Online Self-Service Tools

Take control of your Etisal accounts and services with our user-friendly online self-service portal. Manage your profile, view and pay bills, monitor your usage, and make changes to your plan – all at your convenience, 24/7.

Screenshot of Etisal's online self-service portal showing account management options and usage statistics on a smartphone and laptop

Personalized Support

We understand that every customer's needs are unique. That's why our support team is trained to provide personalized assistance tailored to your specific requirements. Whether you're a residential customer or a business client, we're here to ensure you get the most value from your Etisal services.

Feedback and Continuous Improvement

Your feedback is invaluable to us. We constantly strive to improve our services and support based on your input. After each interaction with our support team, you'll have the opportunity to rate your experience and provide suggestions for improvement.